|
What is a Wireless Network?
What
is a hotspot?
How does it work?
What is the implementation process and timeline?
How
fast
does
the wireless
network
typically
transmit
data?
How
far away
will
the signal
transmit?
What kind of equipment do I need to access the Air2Access network?
Can I use my PDA to access the Air2Access network?
Can I use my Macintosh computer to access the Air2Access network?
How does it work?
Can I use my Air2Access service when I am underway?
Can
I use
my Air2Access
subscription
on any
computer?
Can
you log
in with
two different
computers
at the
same
time?
What
is Air2Access'
User
policy
and Customer
Agreement?
If
I am
a subscriber
with
another
wireless
Internet
service
provider,
can I
use Air2Access'
network?
What
if I
do not
want
to subscribe
on a
monthly
basis?
How
will
I be
billed?
Can
I access
my corporate
network
(LAN)
or corporate
e-mail
through
Air2Access?
What
do I
do if
I have
an active
account
and cannot
log on?
What
happens
if I
forget
to log
out?
What
happens
if I
forget
my password?
Does
my account
have
any session
limits?
Can I use my Air2Access account at any other marinas? Do I need a new username and password?
Is the Air2Access SSID different at each Air2Access location?
How secure is my connection? What kind of security is available through my wireless connection? How does Air2Access address network security?
Does Air2Access support virtual private network (VPN) access?
Do
I need
any type
of personal
firewall
software?
How do I log in?
Where
can I
purchase
wireless
cards?
Must I change my network settings?
What should I do if the logout window is no longer on my screen?
Does this service require any special software or client adaptors?
How do I install a wireless card?
How do I install a wireless USB adapter?
What do I do if I have a slow connection?
What do I do if I lose my signal?
How can I increase my signal strength?
What is the minimum signal strength to be connected?
Does low signal strength mean that I am connecting at a slower connection rate?
How do I know if I am connected to the Internet?
|
| |
What
is 802.11b/g
or Wi-Fi
technology? (top) |
| 802.11b/g
technology
allows
the communication
between
devices
in the
wireless
network,
and it
was developed
only two
years ago.
It has
been used
to distribute
the Internet
to computers
in public
spaces
such as
airports,
coffee
shops and
other locations
where the
public
desires
to have
an Internet
connection.
You can
learn more
about 802.11b/g
technology
and its
use in
hotspots
at http://www.80211-planet.com/ |
What
is a hotspot? (top) |
| A "hotspot" refers
to a location
that is
frequented
by the
general
public
who have
a need
for portable,
high-speed
Internet
access.
Hotspots
allow individuals
who have
a laptop
or hand-held
devices
to connect
to the
Internet
without
plugging
in any
cables
or cords.
Hotspots
are a low-cost
solution
for providing
high-speed
wireless
Internet
access
where wired
services
can't go! |
How
does it
work? (top) |
| The
internet
service
comes from
a back-haul
(DSL, cable,
satellite
etc) and
the signal
is sent
throughout
your business
site through
access
points. |
What
is the
implementation
process
and timeline? (top) |
| There
are four
steps to
implement
the wireless
network.
First,
there is
the establishment
of a contract,
the site
survey,
installation
and network
integration
and testing.
The time
line will
depend
on the
terms set
on the
contract. |
What
kind of
equipment
do I need
to access
the Air2Access
network? (top) |
| You
will need
a Wi-Fi
compliant
(IEEE 802.11b/g)
network
adapter
to connect
to our
routing
access
point via
laptop
or other
hand-held
device,
but keep
in mind
that many
laptops
shipped
today are
already
Wi-Fi enabled. |
Can
I use my
PDA to
access
the Air2Access
network? (top) |
| Yes,
any PDA
with web
capability
can access
the network
as long
as it is
equipped
with an
802.11b/g
compliant
wireless
card. |
Can
I use my
Macintosh
computer
to access
the Air2Access
network? (top) |
| Yes,
as long
as you
have an
802.11b/g
wireless
card, and
an Air2Access
username
and password,
you can
access
the Air2Access
network
just as
you would
on a PC. |
How
does it
work? (top) |
| Once
the 802.11
wireless
card is
installed
on your
laptop,
just go
to one
of our
hotspot
locations
and launch
your browser.
A login
page will
open, where
you input
your user
name and
password,
if you
are a subscriber,
or your
prepaid
card information.
Then you
will be
set to
navigate
online! |
Can
I use my
Air2Access
service
when I
am underway? (top) |
| No,
the Air2Access
high-speed
wireless
Internet
service
is only
available
on the
marina
grounds. |
Can
I use my
Air2Access
account
at any
other marinas?
Do I need
a new username
and password? (top) |
| Yes,
you can
use your
Air2Access
account
at all
Air2Access
locations,
including
our roaming
partners.
You can
connect
using the
same Air2Access
username
and password.
For a complete
list of
Air2Access
Wi-Fi locations,
please
visit LINK |
Is
the Air2Access
SSID different
at each
Air2Access
location? (top) |
| It
depends.
If it is
an Air2Access
location,
the Wi-Fi
SSID will
always
be Air2Access.
If it is
one of
our roaming
partners'
locations,
then the
SSID will
be the
one they
broadcast. |
How
fast does
the wireless
network
typically
transmit
data? (top) |
| Typically,
the wireless
card allows
connecting
up to the
speed of
11Mbps.
However,
it will
depend
on the
traffic
on the
website
you are
navigating
on, and
the number
of users
using the
same back-haul. |
How
far away
will the
signal
transmit? (top) |
| Most
signals
will cover
the entire
area of
the marina
perimeter. |
Can
I use my
Air2Access
subscription
on any
computer? (top) |
| Yes,
however
there are
extra charges
for multiple
connections
in the
same network,
at the
same time.
As long
as you
are using
your username
and password
on only
one computer
at each
time, there
will be
not any
extra charges. |
Can
you log
in with
two different
computers
at the
same time? (top) |
| Depending
on the
type of
subscription,
you might
be able
to connect
with more
than one
computer
simultaneously.
However,
extra charges
will incur. |
How
secure
is my connection?
What kind
of security
is available
through
my wireless
connection?
How does
Air2Access
address
network
security? (top) |
| We
do not
enable
WEP (wired
equivalency
protection)
on any
of the
wireless
equipment
used in
our network.
However,
the only
way to
connect
to our
network
is through
the login
page. We
strongly
advise
you not
to share
your username
and your
password. |
Does
Air2Access
support
virtual
private
network
(VPN) access? (top) |
| Our
system
does support
secure
virtual
private
network
(VPN) access.
If your
company
has a VPN,
we recommend
that you
connect
via the
VPN for
optimum
security.
We also
encourage
subscribers
to observe
standard
security
practices. |
What
is Air2Access'
User policy
and Customer
Agreement? (top) |
| Please
check LINK
(pdf file)
for our
policy
and customer
agreement. |
If
I am a
subscriber
with another
wireless
Internet
service
provider,
can I use
Air2Access'
network? (top) |
| Currently
our roaming
partners
include
iPass,
GoRemote
and FatPort.
If you
have a
subscription
with any
of those
providers,
just go
to LINK
and use
your username
and password
for that
service
provider. |
Where
can I purchase
wireless
cards? (top) |
| You
may purchase
wireless
cards directly
from Air2Access
(check
availability
at your
location)
or you
can purchase
them online
from Air2Access
by visiting
our LINK.
If you
prefer,
you can
also purchase
Wi-Fi (802.11b/g)
wireless
cards from
major offline
retailers
such as
Best Buy,
Circuit
City, Office
Depot,
CompUSA
and other
computer
retail
stores. |
How
do I log
in? (top) |
| In
order to
log in,
please
open your
web browser
and enter
any web
address
that you
like. Our
login page
will load
to enter
your username
and password
to start
navigating
through
the World
Wide Web. |
What
if I do
not want
to subscribe
on a monthly
basis? (top) |
| Air2Access
offers
flexible
and convenient
service
plans to
fit your
needs.
Please
see LINK
for our
pricing
plan options. |
How
will I
be billed? (top) |
| Your
credit
card will
be automatically
charged
depending
on what
type of
plan you
chose. |
Must
I change
my network
settings? (top) |
| No,
the necessary
changes
are made
automatically
when present
in our
network. |
What
should
I do if
the logout
window
is no longer
on my screen? (top) |
| In
order to
assure
that your
computer
is not
logged
in anymore,
close your
browser
and shut
down your
computer. |
Do
I need
any type
of personal
firewall
software? (top) |
| We
do not
believe
it is necessary,
but if
you are
concerned
about security,
we encourage
you to
by the
firewall
software.
However,
Air2Access
does not
offer support
for it. |
Can
I access
my corporate
network
(LAN) or
corporate
e-mail
through
Air2Access? (top) |
| Yes,
if your
company
allows
remote
Internet
access
into the
corporate
network,
then you
may connect
to your
corporate
network.
Please
check with
your company's
network
administrator. |
Does
this service
require
any special
software
or client
adaptors? (top) |
| No,
it is not
necessary
to install
any special
software
in order
to connect
to the
Air2Access
network. |
How
do I install
a wireless
card? (top) |
| Insert
the card,
with the
lights
on the
top, in
the slot
for PCMCIA
card. If
you have
any difficulty,
please
contact
our customer
support
so that
we can
guide you
through. |
How
do I install
a wireless
USB adapter? (top) |
| Insert
the USB
adapter
in one
of the
USB ports
of your
computer. |
What
do I do
if I have
an active
account
and cannot
log on? (top) |
| Please,
contact
customer
service
so that
we can
check what
is happening
with your
account. |
What
do I do
if I have
a slow
connection? (top) |
| Please,
contact
customer
support,
so that
we can
walk you
through
steps to
verify
why your
connection
is slow. |
What
do I do
if I lose
my signal? (top) |
| Please
verify
if you
are within
the range
that our
access
points
reach.
Your marina
should
have a
map indicating
where the
wireless
Internet
access
is available. |
How
can I increase
my signal
strength? (top) |
| The
closer
you are
to the
access
points,
the better
will be
the signal.
Please
contact
the staff
at your
marina
and they
will be
able to
tell where
the access
points
are located. |
What
is the
minimum
signal
strength
to be connected? (top) |
| There
is not
minimum
signal
strength
to be connected;
it depends
on the
network
and your
network
card reach. |
Does
low signal
strength
mean that
I am connecting
at a slower
connection
rate? (top) |
| No,
it does
not mean
you will
be connecting
in a slower
rate. Your
connection
speed depends
on your
wireless
card and
the number
of users
using the
same back-haul. |
How
do I know
if I am
connected
to the
Internet? (top) |
| To
be connected,
you need
to first
open your
browser
and log
in. Once
logged
in, you
should
be able
to navigate
the Internet
without
a problem. |
What
happens
if I forget
to log
out? (top) |
| There
is no problem
if you
forget
to log
out. Once
you shut
your computer
down, it
will |
What
happens
if I forget
my password? (top) |
| Please
contact
customer
support
so that
we can
help you
setting
a new password. |
Does
my account
have any
session
limits? (top) |
| It
depends
on what
type of
plan you
subscribed
for. To
check the
description
of your
choice,
please
go to LINK. |
